• Sports Programs
• Hospitality Programs
• Artificial Intelligent (AI)

This is the first point of contact for all students studying at LGUC. The role holder will work collaboratively with other students and academic support services as a team to provide basic advice and referral to students.

This position shall be the first point of contact for individual students and be responsible for the provision of day-to-day enquiries handling for the relevant courses, offering advice and support. The student and academic support officer ultimately act as a referral point to provide students with support, guidance, information and impartial, confidential advice. Be an integral part of the cross LGUC Student Services Team monitoring student behaviour, intervening and managing behaviours when appropriate. Always promote a positive LGUC ethos, reporting more serious poor behaviour to the Registrar  via email and in person. Completing incident reports as necessary.

This would be an ideal opportunity for an ambitious individual to inspire and empower stakeholders and the teaching profession to achieve the LGUC mission. You will:

• To act as the first point of contact for all students, answering phone calls/ emails.
• To conduct one-to-one support sessions with the students.
• To offer one-to-one or small group support for assignment submission and resubmission where required.
• To offer a flexible approach when supporting the students, which includes evening, weekend and odd-hours support sessions.
• To deliver individual and group assignment tutorial sessions.
• To monitor students’ attendance and take appropriate action where learners are demonstrating low attendance rates.
• To deal with risky students failing to submit their assignments accordingly.
• To deal with risky students failing to attend their learning sessions.
• To monitor risky students and regularly report on their progression and improvement.
• To ensure students submit the assignments on time and meet the assignment assessment requirements.
• To work with the academic teams to understand the assignment assessment requirements.
• To work with the internal verification team to understand assignment resubmission requirements.
• To offer support and teaching sessions for students who may have missed teaching and learning session, encourage them to watch recorded sessions.
• To understand and assist in devising and improving the welfare and student support framework.
• Devising and delivering employability and extracurricular activities where required.
• To support the academic team, printing materials as requested, producing documents, transcripts, etc., and proactively ensuring a smooth flow of information between the academic team, students and other stakeholders.
• Communicating all assessment dates to students and working closely with the academic teams on the quality cycle of each awarding body, and ensuring feedback and grades are issued as per the academic calendar.
• Monitoring student progression and retention, ensuring tracking sheets of student results are up-to-date, accurately recording student performance information, and updating the student database accordingly.
• Ensuring the Virtual Learning Environment is up to date, that students are registered on the system, that all course content is current, and that students have access to relevant information (i.e., Student Handbook, Programme Information, Policies etc.).
• Offer advice and guidance to students in relation to academic, attendance, welfare and personal matters in the absence or support of relevant staff members.
• Where requests for reasonable adjustments or welfare requirements are made, ensure students are directed to the relevant internal departments or staff.
• To provide students and academic staff with operational information when required and ensure they are up to date with any internal changes, such as class or campus locations, documents they must complete, and obtaining ID cards.
• To participate in students’ induction as and when required.
• Offer exceptional support and service to all students and academic staff at all times.
• Monitor the types of student queries received and provide reports to relevant Managers.
• To create frequently asked questions and answers to address common queries.
• To offer ad hoc support to lecturers, unit leaders or other staff as required.
• The ability to demonstrate respect for equal opportunities and respect for race and diversity
• Leading both staff and student on-site welfare inductions
• Ensuring all policies and procedures are implemented.
• Supporting the Senior Team where necessary
• Getting involved in excursion preparations sorting lunches and supporting the team with any reasonable tasks.
• Going on excursions when required to support and keeping all Welfare logs updated, providing necessary documentation to Head Office by set deadlines
• Maintaining proper levels of student discipline, safety and welfare throughout, responding quickly to emergencies where necessary
• Maintaining a great presence throughout, ensuring you are visible to students and easily contactable by clients

Other Responsibilities:

• Event planning and support; support for the College and Line Manager as and when required.
• Minute taking, reporting and completion of requested reports.
• Any other activities and tasks deemed necessary for the organisation.
• Reacting immediately to incidents and disturbances. Use a range of interventions to resolve conflict successfully including effective mediation and de-escalating strategies.
• Monitoring the common areas of the College property to support and maintain expected behaviour. Identify and challenge student behaviour deemed outside College expectations in a non-confrontational manner.
• Supervise students at break times, ensuring students are respectful of their surroundings, staff and of each other.
• Make disciplinary referrals where appropriate and provide evidence such as CCTV footage or statements for disciplinary hearings as and when needed.
• Assisting all staff in encouraging the continually positive behaviour, punctuality and attendance of all students.
• Regularly undertake patrols at times decided by Head of Student Services and Safeguarding to monitor security and reporting any issues through the appropriate channels.
• Maintain a strong presence around the College in order to monitor student activity, keeping a log of student incidents and re-occurrences.
• Carry out random class bag checks and drug testing as and when required.
• Monitor entrance area and barriers, preventing unauthorised access to the College’s facilities and respect for college property and personal possessions.
• Checking on commencement of shift CCTV is fully operational and reporting any faults through to Maintenance team via the CRM system via the intranet portal and copy email to registrar.
• Investigate security matters which require attention and provide advice and assistance as necessary.
• Carry out site security audits and Report all faults/damage to the buildings/property that could become a security breach.
• Have a proactive approach when complying with all necessary Health, Safety and Wellbeing requirements.
• Facilitate and contribute to good neighbourly relationships, ensuring effective communication channels with the local Police PCSO and local community groups.
• Contributing on a team basis; the post holder must be capable of working as a member of a team with a flexible and adaptable approach to business needs, including evenings and enrolment duty as required.
• To perform other such duties commensurate with the grade of the post, as required by the Line Manager.
• Act as an onsite First Aider. Always maintain confidentiality and promote equal opportunities
• Comply with all college policies and procedures including Health and Safety and Equal Opportunities policies.

Organisational Planning & Strategy

• Work with the Executive Leadership Team to shape the organisational business plan, in partnership with programs head and the Council, supported by a clear budget and plan for income generation.
• Lead the implementation of the strategy, ensuring that KPIs are met / action is taken to course correct, and provide day-to-day guidance and long-term strategic direction for all employees within the University
• Oversee the University existing and new products and services, ensuring that they are of the highest standard, and are informed by research and impact evaluation

Leadership

• Advise on the education content of internal and external communications
• Provide overall accountability and leadership in a range of areas including Teaching, publishing, content, research, accreditation status and other professional learning and partner institutions accreditation status
• Report to the Council as required and be the Executive Leadership Team representative for relevant committees and ensure they have the reports and data needed to make informed decisions for the College.
• Provide leadership and development of individuals within the team, including setting clear objectives, responsibilities, performance standards and development goals and managing these accordingly – through informal coaching and feedback and formal discussions including regular one to ones and appraisals
• Undertake other duties appropriate to the grade of the post as directed by managers.

1. Awareness of and compliance with Health and Safety legislation and policy as relevant to the post.
2. An understanding of the Ghana Education, Equality and Diversity policies and a commitment to organization growth.
3. Be committed and adhere to the safety of young and vulnerable adults that we come into contact within our service delivery.
4. Ability to support staff and students and demonstrate empathy. 
5. Teaching expertise – experience of working with teachers and higher education, leaders in a range of contexts, ideally with a focus on professional learning
6. Highly credible, increasingly respected profile (including in public speaking) and a strong network within the education sector
7. Significant professional experience including a senior leadership role and interactions with board level executives or equivalent
8. Ability to motivate and inspire the whole staff team to consistently deliver quality services and develop a high-performance culture
9. Be future focused able to make strategic decisions and deliver capabilities ahead of the institution business requirements as well as in response to them

Skills

1. Excellent and adaptable communication skills
2. Strong autonomy and accountability
3. Strategic thinker and results-driven
4. Strong analytical and problem-solving skills
5. Good attention to detail
6. Excellent influencing and negotiating skills
7. Being extremely flexible and able to work over weekends and evenings as required.
8. Excellent communication and interpersonal skills.
9. Ability to self-manage working times and prioritise tasks and activities independently.
10. Ability to work collaboratively in a team under pressure and tight deadlines.
11. Ability to follow instructions, gain basic knowledge about routines and apply this correctly.
12. Good business awareness and ability to communicate with a variety of people across different functions.
13. Excellent planning, organising and time management skills
14. Exhibit professional standards of behaviour at all times.
15. Good Proficiency in Outlook, Word, Excel and PowerPoint.
16. Good proficiency in MS Team and SharePoint.
17. Attention to detail and accuracy.
18. Ability to resolve student queries confidently and efficiently.
19. Always striving to improve performance, meet goals and produce results.
20. Understanding students’ needs and responding promptly and appropriately.

Desirable

1. Strong academic skills e.g. at Master’s and Degree level 
2. Teaching and Learning Background
3. Professional training in MS Office Suite.
4. Understanding quality assurance regulations in the Education sector.

• IT Literate to a good standard
• Understanding benefits of physical activity on an individual basis 
• Knowledge in wellbeing

• Risk Assessment awareness. 
• Knowledge in sports and wellbeing
• Train the trainer 

• PHD, Masters or equivalent

• Qualification in sports performance/science or development.
• Leadership and Management 
• Qualification coaching or leadership.
• Fitness Instructor Qualification 

• Experience of working in a higher education management environment with an emphasis on improving levels of education growth

• Activity coordinator experience

• Working in sports sector

• Behavioural change technics and motivational strategies

• An effective listener that demonstrates an understanding of people’s needs. 
• Able to build inclusive relationships with a diverse range of people.
• Must be confident communicating with customers and colleagues across internal and external partners
• Excellent communication & Customer relationship skills
• Ability to network and work in partnership with others. 
• Good organisation and time management skills
• Ability to plan work in a logical way. 
• Work well under pressure and to tight deadlines.
• Ability to work unsupervised and to use own initiative. 
• Positive, energetic, and self-motivated attitude.
• Flexibility and adaptability to respond to changing needs and situations

• Ability to demonstrate commitment to LGUC core values and behaviours (“the LGUC Way”) · 
• A commitment to delivering LGUC Strategic Plan ·
• Full Driving License · 
• Able to work evenings/weekends