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 IT Technician  Job Accountability Statement & Person Specification


This is an excellent opportunity to make a real impact. You will have overall accountability for the Education and Research Directorate, including accreditation, partnerships, research, events and policy, funded projects, publishing and content, as well as marketing and communications.

We are recruiting a dedicated individual who is passionate about sports, believes in the vision and mission of LGUC, and is committed to leading our growth.

You do not need to have expertise in every area—let us decide! We are committed to creating a diverse and inclusive environment and encourage applications from candidates from the global majority to help diversify our workforce. We’re looking for someone who is motivated by our vision and passionate about driving our growth.

Job Title:  IT Technician
Grade: Senior Post Number: 08
Directorate: Management  Team: Academic Team
Responsible to:  LGUC Registrar
Responsible for:  N/A
Contact with:  A broad range of internal and external stakeholders including colleagues, students, lecturers, Advisory Council Board. 
Purpose of job:  The role will articulate the vision, mission and ethos of the university and inspire and empower internal and external stakeholders and the teaching profession to achieve the vision. The role will lead the growth of three core income streams:

  • Sports Programs
  • Hospitality Programs
  • Artificial Intelligent (AI)
Principle Accountabilities: 

The IT Technician will be required to troubleshoot hardware and software issues, support staff and students, and help ensure that all IT services run reliably and securely. The position also involves proactive maintenance, monitoring network performance, and adhering to data protection and safeguarding standards.

The successful candidate will also be expected to support and provide on-site assistance and contribute to trust-wide IT projects, including teaching. Strong communication skills, a customer-focused approach, and a commitment to continuous improvement are essential.

This would be an ideal opportunity for an ambitious individual to inspire and empower stakeholders and the teaching profession to achieve the LGUC mission. You will:

  • have autonomy for leading the Education and Research Directorate.
  • enjoy speaking at events and advocating for the need for a strong professional body;
  • work collaboratively with many of the teams across the education sector, supporting the growth of partnerships in the sector.
  • be part of the team driving the organisation forward at an exciting time for the future of the University.
  • Provide expert-level technical support across a wide range of technologies including servers, networks, cloud platforms, and end-user devices.
  • Lead root cause analysis and implement long-term solutions to recurring issues.
  • Support and manage infrastructure projects such as server migrations, network upgrades, and cloud deployments.
  • Maintain and improve internal documentation, processes, and knowledge base articles.
  • Deliver on-site support for critical issues and project work as required.
  • Ensure SLAs and KPIs are met consistently, with a focus on customer satisfaction and service quality.
  • Stay up to date with emerging technologies and recommend improvements to systems and processes.
  • Support the team in delivering a consistent, high-quality IT service by demonstrating excellent communication skills, including clear written responses and professional telephone etiquette.
  • Monitor existing Service Desk tickets, to ensure they are being dealt with in a timely fashion.
  • Ensure accurate call notes and resolution records are maintained.
  • Provide technical support, including student laptop setup, troubleshooting, and app management.
  • Support the deployment and management of classroom technology and elibrary  equipment.
  • Complete software updates when requested.
  • Proactively identify process improvement opportunities, including end-user training tools and documentation.
  • Escalate calls to relevant IT assistant staff and third-party providers when necessary.
  • Assist with the second line maintenance and support of the schools’ networks.
  • Help monitor, evaluate and develop IT resources across the school.
  • Ensure consistent documentation of all network changes made.
  • Participate in regular training and stay updated on emerging technologies.
  • Help maintain a robust and secure IT environment for all site users.
  • Ensure data integrity through a range of measures including antivirus, network backup, replication and network security.
  • Ensure compliance with data protection, safeguarding, and cybersecurity policies.
  • Lead IT service delivery, ensuring excellence in uptime, customer service, security and compliance.
  • Line-manage the IT team, providing mentorship, support, and escalation expertise.
  • Translate academic and operational requests into technical solutions and IT strategies.
  • Own IT policies, documentation, standard operating procedures, and ensure regular governance and risk analysis.
  • Prepare and present monthly management reports to senior leadership.
  • Represent IT at the IT Strategy Group and disseminate the IT strategy to the team.


Organisational Planning & Strategy

  • Work with the Executive Leadership Team to shape the organisational business plan, in partnership with programs head and the Council, supported by a clear budget and plan for income generation.
  • Lead the implementation of the strategy, ensuring that KPIs are met / action is taken to course correct, and provide day-to-day guidance and long-term strategic direction for all employees within the University
  • Oversee the University existing and new products and services, ensuring that they are of the highest standard, and are informed by research and impact evaluation


Leadership

  • Advise on the education content of internal and external communications
  • Provide overall accountability and leadership in a range of areas including Teaching, publishing, content, research, accreditation status and other professional learning and partner institutions accreditation status
  • Report to the Council as required and be the Executive Leadership Team representative for relevant committees and ensure they have the reports and data needed to make informed decisions for the College.
  • Provide leadership and development of individuals within the team, including setting clear objectives, responsibilities, performance standards and development goals and managing these accordingly – through informal coaching and feedback and formal discussions including regular one to ones and appraisals
  • Undertake other duties appropriate to the grade of the post as directed by managers.
Essential Experience and knowledge Requirements: 
  1. Awareness of and compliance with Health and Safety legislation and policy as relevant to the post.
  2. An understanding of the Ghana Education, Equality and Diversity policies and a commitment to organization growth.
  3. Be committed and adhere to the safety of young and vulnerable adults that we come into contact within our service delivery.
  4. Ability to support staff and students and demonstrate empathy. 
  5. Teaching expertise – experience of working with teachers and higher education, leaders in a range of contexts, ideally with a focus on professional learning
  6. Highly credible, increasingly respected profile (including in public speaking) and a strong network within the education sector
  7. A minimum of 2 years’ experience in an IT support role.
  8. A proven track record of delivering high-quality technical support.
  9. Excellent customer-facing skills and a proactive, solution-focused approach.
  10. Excellent written and verbal communication skills
  11. Excellent organisational skills
  12. High level of initiative

Skills

  1. Excellent and adaptable communication skills
  2. Strong autonomy and accountability
  3. Strategic thinker and results-driven
  4. Strong analytical and problem-solving skills
  5. Good attention to detail
  6. Excellent influencing and negotiating skills
  7. Articulate, and literate – able to express complex concepts both verbally and written down
  8. Highly effective organisational skills, with ability to manage a very demanding and varied workload
  9. Calm and resilient with a warm sense of humour and ability to work well under pressure
  10. Highly numerate (desirable)

Desirable

  1. Strong academic skills e.g. at Master’s or Undergraduate level 
  2. An appreciation of the drivers of company profitability and cost management
  3. Experience of financial management, risk management and strategic business planning
  4. Experience of successfully identifying and securing funding bids
  5. Experience of successfully leading the delivery of multidisciplinary projects, programmes or organisational initiatives of significant size or impact.

Skills & Attributes SoughtEssentialDesirableKnowledge

  • IT Literate to a good standard
  • Understanding benefits of physical activity on an individual basis 
  • Knowledge in wellbeing
  • Risk Assessment awareness. 
  • Knowledge in sports and wellbeing
  • Train the trainer 

Education

  • PHD, Masters or equivalent
  • Qualification in sports performance/science or development.
  • Leadership and Management 
  • Qualification coaching or leadership.
  • Fitness Instructor Qualification 

Previous Experience

  • Experience of working in a higher education management environment with an emphasis on improving levels of education growth
  • Activity coordinator experience
  • Working in sports sector
  • Behavioural change technics and motivational strategies

Skills

  • An effective listener that demonstrates an understanding of people’s needs. 
  • Able to build inclusive relationships with a diverse range of people.
  • Must be confident communicating with customers and colleagues across internal and external partners
  • Excellent communication & Customer relationship skills
  • Ability to network and work in partnership with others. 
  • Good organisation and time management skills
  • Ability to plan work in a logical way. 
  • Work well under pressure and to tight deadlines.
  • Ability to work unsupervised and to use own initiative. 
  • Positive, energetic, and self-motivated attitude.
  • Flexibility and adaptability to respond to changing needs and situations

Other

  • Ability to demonstrate commitment to LGUC core values and behaviours (“the LGUC Way”) · 
  • A commitment to delivering LGUC Strategic Plan ·
  • Full Driving License · 
  • Able to work evenings/weekends 

Prepared by: Council Advisory  Board Date: December 2025

 

Other information:

Please note :

  • A Job Accountability Statement is issued as a guide to help you to understand the duties of your job. It may vary from time to time to meet new working requirements. It does not form part of your Contract of Employment.
  • Candidates must have the right to work in Ghana. Only applicants shortlisted for interview will be contacted.
  • We will screen all applicants and select candidates whose qualifications meet our requirements. We will carefully consider your application during the initial screening and will contact you if you are selected to continue for the next stage of the recruitment process. We wish you every success
  • Deadline and interview: Applications close at 5:00pm on Monday 29th December 2025. There will be a two-stage interview process, involving a task and presentation. First round interview (online) – Tuesday 13th January 2026 and
  • Second round interview (in person, at the LGUC Campus office) – Tuesday 10th February 2026. Please apply by sending your CV and cover letter to HR@lguc.edu.gh Please use the guidance when writing your cover letter. We encourage you to apply promptly as we will be reviewing applications as they are received and may complete the process earlier than expected if an excellent candidate is identified at an early stage. Thank you, we wish you best of luck.
  • At Linked Global University College Systems, is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, or religion or belief.

For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work in Ghana checks as well as Education Verification.
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