• Sports Programs
• Hospitality Programs
• Artificial Intelligent (AI)

As the Admin and Front Desk Officer, you will serve as the first point of contact for visitors and staff, managing reception duties, inquiries, and correspondence. Your responsibilities will include scheduling, record-keeping, and supporting administrative operations to ensure the smooth functioning of the office. Strong communication skills, excellent organisation, and professionalism are essential for delivering outstanding customer service and maintaining efficient workflows.

You’ll be the backbone of our College’s daily operations. From coordinating key documents and supporting leadership to managing data systems and helping organise events, your work will make a real difference to staff and students alike.

The postholder will also oversee office resources and communications, contribute to event planning, and support cross-departmental collaboration, working in alignment with LGUC policies and procedures.

This would be an ideal opportunity for an ambitious individual to inspire and empower stakeholders and the teaching profession to achieve LGUC mission:

What You’ll Be Doing

Administrative Support

• Provide comprehensive administrative support to the Director of Studies, ensuring smooth coordination of academic operations.
• Maintain accurate student and academic records, prepare timetables and reports, schedule exams, and support quality assurance processes.
• Act as a key point of contact for students, lecturers, and internal departments, managing communications, meetings, and general correspondence.
• Assist with organising academic events such as inductions, open days, and graduations, and ensure all academic and office resources are well maintained.
• Support the Director of Studies in monitoring deadlines, implementing academic procedures, and maintaining compliance with institutional and safeguarding standards.
• Handle all information with professionalism, accuracy, and confidentiality.

Staff Coordination

• Create a positive environment where staff feel motivated and engaged.
• Ensure all Student Support Officers undergo relevant on-site induction.
• Hold weekly meetings with the Support team to ensure clarity and address key issues.
• Create and distribute staff rotas in a timely manner.
• Monitor staff performance to maintain high standards.

College Administration

• Provide administrative support to the College leadership and wider team.
• Work with the Registrar to coordinate annual GTEC reviews and support review meetings.
• Manage and update key College documents and reports.
• Support and train staff on the MIS system and generate reports.
• Organise College events and Governor meetings.
• Produce the College newsletter and maintain training records.

Student Services

• Process applications from students worldwide.
• Produce visa documentation for international students applying for a Student visa.
• Assist in the smooth operation of interview days and recruitment events.
• Deliver world-class customer service to enquirers and students via email, live chat, and telephone.

Executive Support

• Provide scheduling support to the Deputy Director and Site Director (appointments, calendars, and meetings).
• Complete administrative processes such as time and expense reports.
• Prepare domestic and international travel logistics (itineraries, etc.).
• Coordinate internal and external meetings/activities (facility reservations, hotel accommodations, catering).
• Prepare and organise documents for proposals and presentations (contract tracking, printing, archiving materials).
• Act as a trusted point of contact for visitors, handling requests with professionalism and discretion.
• Assist with staff meetings, training sessions, and internal events.
• Ensure compliance with GDPR and LGUC policies when handling sensitive information.
• Undertake other administrative duties as assigned to support the effective running of LGUC.

Office Support

• Monitor stock levels and order office supplies in accordance with LGUC procurement procedures.
• Manage day-to-day office operations, including supplies, equipment, filing systems, and shared spaces.
• Assist with LGUC emergency preparedness, compliance reviews, and continuity planning.
• Oversee use of the LGUC logo.
• Handle room allocation and bookings using the LGUC Live system; maintain internal signage and information notices.
• Assist with general office enquiries and data entry needs.
• Oversee and update LGUC website and LinkedIn content, gathering information from faculty and staff.
• Schedule internal meetings, prepare agendas, and take minutes as required.
• Coordinate couriers, mail distribution, and internal communications.
• Prepare documentation, briefing packs, and follow-up materials as directed by the President and Registrar.

Ethics & Confidentiality

• Maintain strict confidentiality of financial data.
• Uphold ethical standards in all audit activities.

Your Impact

• Drive accurate income forecasting and reporting
• Improve billing efficiency and debt recovery outcomes
• Enhance student satisfaction through clear, responsive fee management
• Support institutional financial health and strategic planning

Organisational Planning & Strategy

• Work with the Executive Leadership Team to shape the organisational business plan, in partnership with programs head and the Council, supported by a clear budget and plan for income generation.
• Lead the implementation of the strategy, ensuring that KPIs are met / action is taken to course correct, and provide day-to-day guidance and long-term strategic direction for all employees within the University
• Oversee the University existing and new products and services, ensuring that they are of the highest standard, and are informed by research and impact evaluation

Leadership

• Advise on the education content of internal and external communications
• Provide overall accountability and leadership in a range of areas including Teaching, publishing, content, research, accreditation status and other professional learning and partner institutions accreditation status
• Report to the Council as required and be the Executive Leadership Team representative for relevant committees and ensure they have the reports and data needed to make informed decisions for the College.
• Undertake other duties appropriate to the grade of the post as directed by managers.

• Awareness of and compliance with Health and Safety legislation and policies relevant to the post.
• Understanding of Ghana Education, Equality, and Diversity policies, with a commitment to organizational growth.
• Commitment to safeguarding young and vulnerable adults during service delivery.
• Ability to support staff and students with empathy.
• Proven administrative experience, ideally within the education sector.
• Excellent organizational, communication, and multitasking abilities.
• Strong IT skills, particularly in Microsoft Office, Google Suite, and student databases.
• Professional, proactive, and detail-oriented approach.
• Ability to work independently and collaboratively under pressure.
• Excellent interpersonal and communication skills.
• Recent experience in a busy clerical or administrative role.
• Self-motivated and able to work independently while being a team player.
• Experience supporting senior stakeholders in fast-paced environments.
• Ability to work confidently using own initiative.
• Highly organized, detail-oriented, and able to manage multiple priorities.
• Ability to work effectively with senior management and colleagues at all levels.
• Ability to accept direction and additional responsibilities from managers or supervisors.
• Strong organizational and time management skills, with the ability to prioritize tasks in a deadline-driven environment.

Skills

• Excellent and adaptable communication skills.
• Strong autonomy and accountability.
• Strategic thinker and results driven.
• Strong analytical and problem-solving skills.
• Good attention to detail.
• Excellent influencing and negotiating skills.
• Articulate and literate – able to express complex concepts verbally and in writing.
• Highly effective organizational skills with the ability to manage a demanding and varied workload.
• Calm, resilient, and able to work well under pressure, with a warm sense of humor.
• Highly numerate (desirable).

Desirable

• Strong academic background (e.g., Undergraduate or Master’s).
• Appreciation of drivers of company profitability and cost management.
• Experience in financial management, risk management, and strategic business planning.
• Proven success in identifying and securing funding bids.
• Experience leading multidisciplinary projects, programs, or organizational initiatives of significant size or impact.
• Experience in private higher education.
• Methodical, accurate, and highly organized.
• Confident communicator with an approachable manner.
• Skilled in IT, with strong knowledge of Microsoft Office and data systems.
• Ability to prioritize tasks and work independently with a positive attitude.
• 1–3 years of relevant experience as an Administrative, Executive, or Personal Assistant.

• IT Literate to a good standard
• Understanding benefits of physical activity on an individual basis 
• Knowledge in wellbeing

• Risk Assessment awareness. 
• Knowledge in finance
• Train the trainer 

• PHD, Masters or equivalent

• Qualification in sports performance/science or development.
• Leadership and Management 
• Qualification coaching or leadership.
• Fitness Instructor Qualification 

• Experience of working in a higher education management environment with an emphasis on improving levels of education growth

• Activity coordinator experience

• Working in sports sector

• Behavioural change technics and motivational strategies

• An effective listener that demonstrates an understanding of people’s needs. 
• Able to build inclusive relationships with a diverse range of people.
• Must be confident communicating with customers and colleagues across internal and external partners
• Excellent communication & Customer relationship skills
• Ability to network and work in partnership with others. 
• Good organisation and time management skills
• Ability to plan work in a logical way. 
• Work well under pressure and to tight deadlines.
• Ability to work unsupervised and to use own initiative. 
• Positive, energetic, and self-motivated attitude.
• Flexibility and adaptability to respond to changing needs and situations

• Ability to demonstrate commitment to LGUC core values and behaviours (“the LGUC Way”) · 
• A commitment to delivering LGUC Strategic Plan ·
• Full Driving License · 
• Able to work evenings/weekends